November 8th, 2007 (orginally published) Every company relies on a series of business processes to run their business. Manufacturing has business processes, sales has business processes, marketing has business processes, customer service has business processes, etc. These business processes, which some people refer to as workflow, can be automated or manual. Businesses strive to differentiate themselves from their competitors and often use their business processes as differentiating factors. An example might be the business process for segmenting customers to allow a business to treat their ‘best’ customers with greater attention than the less valuable customers. Consistency of an automated business process has a direct impact on an IT organization. For example, if a company has five different ways to order a product or service, then it is likely that there are five IT solutions that also exist - which also means that IT has five different applications to manage, maintain, support,