HCL 2010 Conference - Social Networks Discussion Panel

Loretta Brown – Cisco

- Striving for greater diversity within the org; breaking down barriers between layers

- Trust increases; more engagement; more collaborative

Susan – Merck

- Compressing time to market through social networking

- Research community in “Merck Connect” to share and collaborate

- Proprietary information but also need public spaces

Dave – MTV

- Lots of tools; grass roots selection

- Wiki as a centralized knowledge repository; knowledge capture

- Needed to “force” people to use one common solution to get the most value

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