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How Mobile Changes Everything - Gartner PCC - Notes

Mobile has changed the way people work

Old Office
- 20-30 years old
- 9 to 5
- Desktop

New Reality
- No desk = no desktop!
- Fablet = phone + tablet
- Blurring lines between work/play
- "Markets of one" = individual choice goals
- Fear of novelty is receding
- Self-mastery of apps/technology
- Mix of personal and corporate activities

We have become technologically multi-lingual.

Mobile is really about a new work style. Some good, some bad. Connect anytime, anywhere. Intrusive, virtual handcuffs.

Telework dropped between 2008 and 2010. Now back up.

Telework = 5 to 6 hours extra work per week. Not free. Creates complexities. Quality of life (UP) Isolation (UP)

Consumerization = simple, BYOx

- PC --> Personal Cloud; we will not be able to standardize devices
- smart mobile devices become pervasive; will replace most wired and softphones
- Wireless everything except  power
- Authenticate, Identify
- Mobile knows you and knows what you want
Key Social Dimensions 1) Reputation 2) Relationships 3) Trust

- Over 60% of employees report using a personal device for work
- by 2015, emphasis will shift to cost reduction through mandatory BYOD
- by 2016, 38% of organizations will cease to provide personal devices
Radical move away from enterprise provisioning of devices

- positives include minimum IT change, broad device range
- negatives include usability will not transpose well; connectivity and CapEx issues

What does your app store look like?
- Choice is a huge challenge
- multiple variants per category

Navigating through the Consumerization Governance Keyhole
RASCI - where "S" is Supporting

Portal Governance Strategy requires a variety of owners. Otherwise how will search work?

Critical Coverage Area Checklist
- user freedom of choice
- consumerization
- personal cloud
- BYO Everything
- App and App Store strategy
- UX = User Experience
- Security including data loss prevention


  1. Brett, thanks for sharing this info from Gartner. The availability of multiple technology solutions (in-house vs. cloud/hosted) and the ongoing need from the business for IT to be nimble and low cost has provided an excellent opportunity for IT professionals to truly step up as brokers of the optimal technology solutions while ensuring the correct MDM, security, etc standards are followed. I am sure that you enjoy this aspect of IT in your role leading Enterprise Architecture. Cheers, Sid Bhatkhande


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