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Running IT like a Start-Up - Gartner Symposium

Running IT like a start-up - Leigh McMullen

New Rules – The Game Changed in the Front Office
  • drive differentiation
  • Don’t follow Lead
  • Hunt in Packs
  • Don’t fight Shadow IT – cultivate for innovation
  • Its okay to be IT again
New Practices
  • mine the front office for ideas
  • Focus on capabilities
What we need is a start-up inside our IT organization. Fundamentally different – in all ways.

Case studies – Janet is CIO of boutique retailer.
Phil – CIO of established govt agency with ww offices. Local agility with global scale.

Exploring opportunities is vexing
  • Need to understand biz problems at the "do-er" level
  • Start with understanding; how does biz make money
  • Create power map to determine relationships and politics
  • Identify the moments of truth; get your people next to the right people
Don’t ask "How can I help" - indicated you are not aware of business challenges.
Technology's role in the front office is to enable better outcomes for Moments of Truth – business moments.

Use the business model framework to get an overall view of where Moments of Truth can be found. Understand where we should explore. Gartner Business Value Model – understand how we can identify KPIs.

Take the mega-processes and then overlay the Gartner Business Value Model to identify opportunities.
Eg – what if pricing models change? Understand those moments of truth – do they benefit from speed, accuracy, etc? Describe tolerances of error. Define an innovation perimeter to describe where we want to explore.

Find the right people - 
Innovation requires experimentation which requires tolerance for failure. Startup team needs to act like detectives. Detectives follow leads that don't always pan out. Cases are based on a testable hypothesis. 

Your users are not professional sw designers. We take their opinion as truth. 

Startup mentality requires a top-down and bottom-up change in mentality.


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