Running IT like a start-up - Leigh McMullen
New Rules – The Game Changed in the Front Office
- drive differentiation
- Don’t follow Lead
- Hunt in Packs
- Don’t fight Shadow IT – cultivate for innovation
- Its okay to be IT again
- mine the front office for ideas
- Focus on capabilities
What we need is a start-up inside our IT organization. Fundamentally different – in all ways.
Case studies – Janet is CIO of boutique retailer.
Phil – CIO of established govt agency with ww offices. Local agility with global scale.
Exploring opportunities is vexing
- Need to understand biz problems at the "do-er" level
- Start with understanding; how does biz make money
- Create power map to determine relationships and politics
- Identify the moments of truth; get your people next to the right people
Don’t ask "How can I help" - indicated you are not aware of business challenges.
Technology's role in the front office is to enable better outcomes for Moments of Truth – business moments.
Use the business model framework to get an overall view of where Moments of Truth can be found. Understand where we should explore. Gartner Business Value Model – understand how we can identify KPIs.
Take the mega-processes and then overlay the Gartner Business Value Model to identify opportunities.
Eg – what if pricing models change? Understand those moments of truth – do they benefit from speed, accuracy, etc? Describe tolerances of error. Define an innovation perimeter to describe where we want to explore.
Find the right people -
Innovation requires experimentation which requires tolerance for failure. Startup team needs to act like detectives. Detectives follow leads that don't always pan out. Cases are based on a testable hypothesis.
Your users are not professional sw designers. We take their opinion as truth.
Startup mentality requires a top-down and bottom-up change in mentality.